FAQ
Frequently Asked Questions
Ordering
How do I know what size to order?
Most of our harnesses, sweaters, and paw products list a weight or measurement range in the variant options. If you're between sizes, we generally recommend sizing up. Not sure? Message us with your pet's weight and breed and we'll help you pick.
Can I change or cancel my order?
If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to update or cancel it. Once it's on its way, you'll need to go through our returns process instead.
Discounts
Do you have any deals?
Yes — several run automatically, no code needed:
- Buy 2, get 1 free on toys
- Buy 2, get 1 half price on feeding & water products
- Buy 4 or more items, save 20% store-wide
New customers can also use code WELCOME10 for 10% off. Note that automatic deals and discount codes don't stack — you'll get whichever saves you more.
Shipping
How long will my order take?
Orders are processed within 1–3 business days. Delivery time depends on your location — see our Shipping & Delivery page for full details.
Do you ship internationally?
Yes. International orders may take longer and can be subject to local customs duties, which are the customer's responsibility.
Products
Are these products safe for my pet?
We select products made from pet-safe materials — food-grade silicone, BPA-free plastics, stainless steel. That said, always supervise your pet with a new toy, and check that any wearable item fits properly and isn't too tight.
My pet has a medical condition — will this product help?
We can describe what a product does, but we're not veterinarians. For anything health-related, please check with your vet first.
Still have a question?
Get in touch through our contact page and we'll get back to you.